Seminars and Presentations
Course Descriptions

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Identification (ID) Theft

Keep up with the currents trends in ID Theft and learn how to protect yourself, your customers, and your institution.

Exposing identify theft issues
How ID theft happens
Phishing / Pharming
Customer information program (CIP)
Prevention strategies
What to do if and when ID theft occurs
Solution techniques

Counterfeit Currency

Learn how to identify counterfeit currency and what to do if you suspect a bill.

Money
Commodity to credit
Paper currency
Know your money
Solutions

Frauds and Scams

Fraud is a growth industry and everyone is a potential victim. Learn the best practices and solutions available.

Four elements of a fraud
Common frauds: “Nigerian”, lottery, genealogy, loan consolidation, internet, etc.
Methods of identifying frauds
Elderly abuse fraud
Safeguards & prevention strategies

Credit Card / Debit Card Fraud

Learn how to protect your credit and debit cards and how to identify suspicious behavior and transactions.

Plastic as money – a brief history
Contributing factors
Physical security issues
Visa, Master Card, and Amercian Express
ATMs & ATM transactions
Code 10 authorization
Solutions and examples

Check Fraud, Forgeries and Counterfeits

Anything can be counterfeited. Learn how counterfeits are created and how to recognize the "red flags."

“Check washing"
Acceptable forms of ID and what to look for
The elements of negotiability
What to do if a counterfeit is detected
Forged makers, altered items, forged endorsements
Differences between a forgery and a counterfeit
How to identify counterfeit checks, including cashier’s checks
Prevention strategies
Safeguards
Solutions
Check 21

Security: New Challenges Facing Us All

As the world around us changes, learn methods of security prevention in our financial institutions that put safeguards in place and the best practices to have.

The crime triangle
Defining moments
9/11: the event and subsequent consequences for all of us
Biological terrorism
Chemical/hazmat
Mail Issues
Bomb threats
Kidnap/hostage
Medical emergencies
Fire
Lessons from Katrina and Rita

Embezzlement: It Can Happen at Any Time

Learn the tools necessary to identify embezzlements and how to prevent it from happening.

Frequency and amounts
The problem(s)
Three elements necessary
Opportunities
Situational and societal pressures
Personal characteristics
Deterrents & prevention techniques
Consequences

Disaster Recovery / Contingency Planning

Learn the best practices for disaster recovery and contigency planning.

Definitions and scope
Natural disasters
Man-made disasters
Assessment and planning
Alternate relocation sites(s)
Fire
Notification issues
Evacuation
First responders
Safeguards
Best practices
Katrina, Rita and other lessons

Loan Fraud: Prevention, Detection, Solution

This course will teach you the conditions that drive loan fraud and loan fraud growth. Learn how to identify and prevent loan fraud.

Identifying loan fraud vs poor credits
Lenders mis-classify most loan frauds
Misrepresentation of information
True person loan fraud, account takeovers, impersonation, fictitious persons
Once you are a victim
Credit Bureaus
Broker fraud
Dishonest lenders
Prevention strategies
Verification of assets/collateral
Accountability
Warning signs
Detection
Solutions
Asset(s) seizures(s)

Violence in the Workplace

Create effective grievance, harassment and security programs in the workplace.

Strive for a safe environment
Frequency and trends
Three types: Domestic, Customer, Employee
Defining moments
Reasons
Types of aggressors
Warning signs
Point of action
Survival strategies
Evaluate
Re-act
Effective grievance, harassment and security programs
Other pro-active solutions
Case studies and examples throughout

New Accounts: Fraud Identification and Prevention

Learn how to determine valid versus invalid identification and mis-information and apply strategies to prevent fraud when opening new accounts.

Scope of the problem
Contributing market/competition factors
How technology has created opportunities for the “bad guys”
Learn to identify “red flags”
Common new account schemes
Prevention strategies
Effective policies/procedures safeguards
Solutions

Personal Safety

Strive for a safe environment. Learn how to be more aware and observant of your surroundings.

Necessary elements of a crime
Strive for a safe environment
Soft vs hard target(s)
Home / Family / School
Travel
Kidnap / hostage
Limiting exposure
Security devices
Lighting
Best practices
Examples and discussion

Robberies: Be Prepared – Before, During and After

Learn what to do before, during, and after a robbery and how to assist law enforcement. Learn how to be prepared with standard policies and procedures.

Bank Protection Act
Trends
Prevention suggestions and measures
Security Devices
Assisting law enforcement
Deterrents, solutions and best practices
Interspersed with “War Stories”

ATM Fraud

Learn about common ATM attacks and effective strategies and recommendations for protecting your ATMs.

Automated Teller Machines
Scope of the problem
History
Location(s) and cost effectiveness issues
Convenience
Physical security issues
Common ATM attacks
Fraud issues
Servicing and access challenges
Effective strategies and recommendations
Best Practices
“War stories”

Electronic Frauds / New Era Crime

Electronic banking and the internet are becoming more widely used by customers. Learn about the risks in today's financial transactions in this ever-changing environment